playFULL was birthed out of a passion to make learning fun. playFULL membership gives you access to a wide range of high-quality educational toys. Be inspired to learn and have fun with our information sheet that comes with most of our toys.
The playFULL way consists of 3 easy steps:
Step 1: Sign up
Start by giving us a few details about yourself and select one out of our 3 plans. With every plan, you will earn 3 credits to use towards renting toys (up to 3 toys).
Step 2: Select your toys
Simply add up to 3 toys to your box and check out.
Step 3: Receive your toys, learn and send it back!
After order confirmation. Your toys will arrive 3 to 5 days between 9am and 10pm.
On your box return date, just place everything back in the box and stick on the delivery label that you will find on your member's dashboard. Your box will be collected on the specified box return date at the delivery timeslot that you have selected.
Once you have received your playFULL box, you can find your return date on your member's dashboard.
Our courier will pick up your playFULL box at the timing you have selected at check out.
Each playFULL box includes up to 3 toys of your selection, bags to keep your toys in, information sheets to give you extra learning and play ideas as well as a surprise activity that is yours to keep.
All toys come wrapped to give your little ones the excitement of opening a present!
Fret not, all membership subscriptions include two attempts to deliver and two scheduled collection attempts. Any additional attempts to deliver or collect your playFULL box will be chargeable to you.
Unfortunately, we are unable to send you your next playFULL box until we receive your playFULL box at our warehouse facility.
You can amend your selected delivery or pick up timing as long as it is 48 hours before the specified pick up. Simply email us at firstname.lastname@example.org and we'll be happy to help you with the changes.
Of course! We employ a 4-step cleaning process that includes surface cleaning, sterilization, inspection and vacuum sealing for every toy.
1. Surface Cleaning: This is an important step to remove any dust and particles with warm water and detergent to prepare the toys for the sterilization process.
2. Inspection: All toys are then inspected to ensure cleanliness and functionality after cleaning.
3. Sterilization: A specialised machine is used to sterilize the toys. This kills microbes, including bacterial spores, present on the surface of the toys.
4. Vacuum Sealing: All sterilized toys are then vacuum sealed to prevent any contamination of the toys during storage and transport, once they have been sterilized.
We understand that a few pieces may get lost from time to time. To accommodate your family, you can send them back to us in your next box once you find it. In the event that the missing piece cannot be found after 30 days, you will be given the option to either pay a small fee for the missing piece or purchase the toy at a discounted price.
We do not charge for normal wear and tear of toys. If your toys get damaged beyond repair, you will be liable for the replacement charges up to the retail value of the items.
We want you to make the best out of your subscription. Let us know if you would like to exchange your toys for something new within 2 days of receiving your box. There will be no charge for exchanging your toys except for a shipping fee of $15. playFULL does not profit from the shipping fee.
We are sorry to hear that your playFULL box arrived damaged or defective. Email us within 48 hours of receiving the items. We will provide you with a replacement as soon as possible.
Your subscription will be automatically renewed at the end of 30 days at the respective membership plan rates unless you cancel it 24 hours before the end of your subscription period.
If you are on the 6-month or yearly subscription plan, then your subscription will renew automatically at the end of your last month of subscription.
Currently, playFULL subscription service is only available in Singapore.
We offer 3 subscription plans - 1 month at $49.90, 6 months at $287.40 or 12 months at $550.80. All plans will be automatically renewed at the end of the subscription period. Subscribe to our 6-monthly or yearly plans to enjoy greater savings!
You can choose to upgrade or downgrade your subscription plan any time up to 24 hours before the end of your subscription period. Your new subscription plan will begin once your previous subscription plan has ended. If you do not choose to change your membership, your subscription will be automatically renewed.
Of course! To cancel your membership, email us at email@example.com. This will ensure that your plan will not automatically renew at the end of your subscription period. All items have to be returned to our playFULL warehouse facility and any outstanding fees owed to playFULL have to be paid before the end of the subscription period to cancel your subscription membership successfully.
We currently only accept Stripe payments.
Once you sign up for one of our subscription plans, you will be entitled to 3 credits. They are credited immediately when you join our membership subscription and every 30 days thereafter if you are on an active subscription plan.
Toys range from 1 to 3 credits depending on value. Some toys can be redeemed with one credit while others may require more credits. By offering a credit system, we are able to include toys of high value in our collection for your selection.
You will need to use all your credits in one shipment every month. Credits that remain in your account will not be carried forward to the next month.
playFULL friends referral program allows you to earn free toy credits by inviting your friends to join playFULL. Your friends will also be given a discount code that entitles them to 5% off their subscription.
You will receive one free referral credit (worth $16) for every successful one-month subscription referral
You will receive three free referral credits (worth $49.90) for every successful 6-month subscription referral
You will receive six free referral credits (worth $99.80) for every 12-month subscription referral
All you have to do is send your friend an invite through email or Facebook from your Dashboard. You can also copy and share your unique referral link with your friends. Once your friend signs up with your referral link and completes one month of paid membership, we will credit your account.
The referral program is only applicable when new members are referred and cannot be used in conjunction with any other promotion.
You can choose to use your referral credit with your subscription box every month. Alternatively, you can accumulate 3 referral credits to ship out another playFULL box, in addition to your monthly subscription box.
Referral credits can only be used whilst in a subscription.